Privacy Policy | Cozy Comforts
Last modified: Apri 12, 2025
1. Introduction
At Cozy Comforts Ltd (“we”, “our”, or “us”), your privacy is very important to us. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our Website, contact us via email, phone, or WhatsApp Business, or engage with any of our services.
By using this Website or communicating with us, you consent to the practices outlined in this policy.
2. Information We Collect
We may collect and process the following personal data:
Contact Information: Name, email address, phone number, WhatsApp number, and address.
Communication Data: Content of communications through phone calls, emails, contact forms, and WhatsApp Business messages.
Website Usage Data: IP address, browser type, browsing actions, and interactions with the site (via cookies and analytics tools).
Service Details: Information you provide when booking a survey, requesting a quote, or using our services.
3. How We Collect Data
We collect personal data in the following ways:
When you fill out forms on our website.
When you contact us via email, phone, or WhatsApp Business.
When you engage with our services or request a quote.
Through cookies and tracking technologies when you browse our site.
4. How We Use Your Information
Your data may be used for the following purposes:
To respond to your enquiries and provide customer support.
To arrange and carry out surveys or services at your property.
To communicate important updates or promotions (if you have opted in).
To improve our website and services based on usage behaviour.
To comply with legal obligations and protect against fraud or misuse.
5. Communication Channels
We may contact you using:
Email: For booking confirmations, updates, quotes, and occasional promotions.
Phone Calls: For customer support, booking arrangements, or follow-up.
WhatsApp Business: For fast communication regarding bookings, surveys, updates, or customer service. We will never use WhatsApp for unsolicited marketing without your prior consent.
All communications are logged for quality assurance and record-keeping.
6. Sharing of Information
We do not sell or rent your data to third parties. We may share your information with:
Contractors or service partners involved in your installation or survey (only as necessary).
Legal authorities, when required by law or in response to a valid request.
7. Data Storage and Security
We take appropriate technical and organisational measures to protect your data, including secure servers, password protection, and limited access control. While we strive to protect your data, no system is 100% secure
8. Your Rights
You have the right to:
Access the personal data we hold about you.
Request correction of inaccurate or incomplete data.
Request deletion of your data, where legally applicable.
Object to or restrict processing in certain cases.
Withdraw consent for marketing communications at any time.
To exercise any of these rights, please contact:
📧 privacy@cozycomforts.co.uk
9. Cookies
We use cookies and similar tracking technologies to enhance your experience and analyse website traffic. You can control your cookie settings through your browser.
10. Data Retention
We retain your personal data only as long as necessary to fulfil the purposes outlined in this policy or as required by law (e.g. financial or warranty-related documentation).
11. Third-Party Links
Our website may contain links to other websites. We are not responsible for the privacy practices or content of those third-party sites.
12. Updates to This Policy
We may update this Privacy Policy from time to time. The most current version will always be available on this page, and we will notify users of significant changes where required.
13. Contact Us
For any questions about this policy, to exercise your rights, or to make a Freedom of Information (FOI) or Subject Access Request:
📧 privacy@cozycomforts.co.uk